Terms & Conditions

Reservations

Reservations by internet

Reservations can be made online via our website www.cave-land.com and via international hostel booking websites. You will be charged 10% non-refundable deposit from the final fee for your accommodation. Reservation can be made with your Master Card, Visa Card or American Express.

Reservations by email and phone

Reservations can be made over email info@cave-land.com or over phone number on the website www.cave-land.com. Non- refundable deposit fee of minimum 10% will be required prior your arrival and will be charged on your credit card.

Reservations in general

After you make a booking, you will receive an email with your reservation number. Make sure you bring this number with you. Otherwise possible reservation confusion will be at your own responsibility.

Any changes to your existing reservation are subject to availability can be made only via email addressed to info@cave-land.com and latest 24 hours prior your arrival.

Maximum duration of the stay is 21 days.

Cancellations

Cancellations can be made only via email and addressed to info@cave-land.com . In case ofΒ  a cancelation 24 hours and less prior your arrival, CAVELAND reserves the right to charge the first night of your stayΒ  to your credit card. During the summer season (mid June- mid September) your whole stay will be charged to your credit card.

In case of no show or cancellation after check in time, CAVELAND reserves the right to charge the whole stay to your card.

In case of cancellations due to unforeseen circumstances such as weather which are made 24hours and less prior the arrival, CAVELAND reserves the right to charge the first night of the stay.

To postpone the booking is a subject to the hostel availability.

In case of cancellations a 10% deposit paid when booking online is non-refundable.

In case you decide to makeΒ  your stay with us shorter, you must let us know at least 24 hours in advance beforte your arrival. The 10% deposit cannot be deducted from the final price for your accommodation and it will be lost. If you decide to shorten your stay with us after you have already checked in or less than 24 hours in advance, there is no refund from the full accommodation charge.

Your booking is canceled when you receive a personal e-mail reply confirming your cancellation. Any transfer fees occurred will be barred by the client.

Check in, check out and lock out

New arrivals can check into their rooms after 3pm You may arrive earlier and leave your luggage at the hostel but access to rooms will not be granted until after 3pm. Check-ins after midnight are possible only after prior notice and the guest needs to have a reservation for the particular night.

Departing guests must remove all their belongings from their room, and check out, at 11.30 am. After this time you may make use of the luggage storage facilities but all possessions must be removed from the dorm/room.

During check-in a deposit fee of 10 Euro/person is required. This deposit will be refunded to you when you check out and all the belongings of CAVELAND (towels, sheets, blankets and a bed token/key) are collected.

The outstanding payment in full will be processed in cash.

Groups

Reservations for 10 and more people are considered to be group reservations. A Non Refundable Deposit of 30% must be paid within 7 days of the booking in order to secure your reservation. If deposit is not received within 7 days your reservation will be canceled.

The remainder balance is due two weeks prior to arrival. If the balance is not received two weeks in advance we reserve the right to treat your booking as canceled.

For cancellations because of force majeure or cancellations made less than 72 hours in advance, CAVELAND refunds 50% of the amount. Transfer fees are barred by the client. There is no refund of the fee in case of cancellations made less than 72 hours before the arrival or no show.

Postponement of the reservation is a subject to the hostel availability.

Any cancellations or modifications of the bookings must be made via email and addressed to info@cave-land.com.

Transfers

CAVELAND transfers areΒ  subject to availability, must be agreed minimum 24 hours in advance and cost 7 Euro/person/one way journey. The transfers are offered by a third party provider who is fully licensed as a transfer/bus company.

Guest Behavior

The comfort, safety and security of our guests are important to CAVELAND. Any guests who in the opinion of our staff compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostels premises and will not be offered any refund. Guests are expected to respect other guests, staff, local residents and property.

Liability

The liability of CAVELAND is limited to the value of the services booked. Guests are advised to have travel insurance when visiting Greece and during the entire stay in CAVELAND.

Law

In case of any disputes, Greek law will apply.