Reservations by internet
Reservations can be made online via our website www.cave-land.com and via international hostel booking websites. You will be charged a non-refundable deposit from the final fee for your accommodation. Reservation can be made with your Master Card, Visa Card or Paypal. Alternatively we can agree on a bank transfer.
Reservations by email and phone
Reservations can be made over email firstname.lastname@example.org or over phone number on the website www.cave-land.com. Non- refundable deposit fee will be required prior your arrival and will be charged on your credit card.
Reservations in general
After you make a booking, you will receive an email with your reservation number. Make sure you bring this number with you. Otherwise possible reservation confusion will be at your own responsibility.
Any changes to your existing reservation are subject to availability can be made only via email addressed to email@example.com and latest 72 hours prior your arrival and our official check in time which is 3pm.
Maximum duration of the stay is 28 days.
Cancellations can be made only via email and addressed to firstname.lastname@example.org . In case of a cancelation 72 hours and less prior your arrival and our official check in time which is 3pm, CAVELAND reserves the right to charge the first night of your stay to your credit card. During the summer season (July- August) your whole stay will be charged to your credit card.
In case of no show or cancellation after check in time, CAVELAND reserves the right to charge the whole stay to your card.
In case of cancellations due to unforeseen circumstances such as weather which are made 72 hours and less prior the arrival, CAVELAND reserves the right to charge the first night of the stay. In case of a general strike in the country your reservation can be cancelled without any additional charges except the 15% deposit. In such case please email CAVELAND with your travel updates.
To postpone the booking is a subject to the hostel availability.
In case of cancellations a 15% deposit paid when booking online is non-refundable.
In case you decide to make your stay with us shorter, you must let us know at least 72 hours in advance before your arrival and our standard check in time which is 3pm. The 15% deposit cannot be deducted from the final price for your accommodation and it will be lost. If you decide to shorten your stay with us after you have already checked in or less than 72 hours in advance, there is no refund from the full accommodation charge.
Your booking is canceled when you receive a personal e-mail reply confirming your cancellation. Any transfer fees occurred will be barred by the client.
Check in, check out and lock out
New arrivals can check into their rooms after 3pm You may arrive earlier and leave your luggage at the hostel but access to rooms will not be granted until after 3pm. Check-ins after midnight are possible only after prior notice and the guest needs to have a reservation for the particular night.
Departing guests must remove all their belongings from their room, and check out, at 11.30 am. After this time you may make use of the luggage storage facilities but all possessions must be removed from the dorm/room.
During check-in a deposit fee of 10 Euro/person is required. This deposit will be refunded to you when you check out and all the belongings of CAVELAND (towels, sheets, blankets and a bed token/key) are collected.
The outstanding payment in full will be processed in cash.
Reservations for 10 and more people are considered to be group reservations. A Non Refundable Deposit of 30% must be paid within 7 days of the booking in order to secure your reservation. If deposit is not received within 7 days your reservation will be canceled.
The remainder balance is due two weeks prior to arrival. If the balance is not received two weeks in advance we reserve the right to treat your booking as canceled.
For cancellations because of force majeure or cancellations made less than 2 weeks in advance, CAVELAND refunds 50% of the amount. Transfer fees are barred by the client. There is no refund of the fee in case of cancellations made less than 2 weeks before the arrival or no show.
Postponement of the reservation is a subject to the hostel availability.
Any cancellations or modifications of the bookings must be made via email and addressed to email@example.com.
CAVELAND transfers are subject to availability, must be agreed minimum 72 hours in advance and cost 20-25Euro/1-3persons/one way journey. The transfers are offered by a third party provider who is fully licensed as a transfer/bus company.
The comfort, safety and security of our guests are important to CAVELAND. Any guests who in the opinion of our staff compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostels premises and will not be offered any refund. Guests are expected to respect other guests, staff, local residents and property.
The liability of CAVELAND is limited to the value of the services booked. Guests are advised to have travel insurance when visiting Greece and during the entire stay in CAVELAND.
In case of any disputes, Greek law will apply.